Terms & Conditions

Last Updated: 27 December 2025

These Terms & Conditions (“Terms”) govern the access and use of the website, mobile applications, and services operated under the brand Kwiklly, owned by Tex 3D Innovatives Pvt Ltd (“Company”, “Kwiklly”, “we”, “our”, “us”).

By accessing or using Kwiklly, you agree to be bound by these Terms. If you do not agree, please discontinue use of the platform.

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1. Company Information
    •    Legal Name: Tex 3D Innovatives Pvt Ltd
    •    Brand Name: Kwiklly
    •    Registered Address:
Gadwal, Gadwal, Ganeshpur,
Basti – 272002,
Uttar Pradesh, India
    •    Website: https://www.kwiklly.com

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2. Nature of Platform

Kwiklly is a hyperlocal delivery and marketplace platform that facilitates discovery of nearby stores, order placement, and local delivery services.

Kwiklly acts solely as a technology intermediary and does not manufacture, sell, or stock goods unless explicitly mentioned.

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3. Eligibility
    •    Users must be 18 years of age or older
    •    Users represent that all information provided is true, accurate, and lawful

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4. User Account Responsibilities

Users agree to:
    •    Maintain confidentiality of login credentials
    •    Provide accurate personal and delivery details
    •    Use the platform only for lawful purposes
    •    Not engage in misuse, fraud, scraping, or abuse

Kwiklly reserves the right to suspend or terminate accounts for violations.

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5. Orders & Pricing
    •    Prices are determined by local sellers
    •    Product availability and prices may change dynamically
    •    Kwiklly is not responsible for seller pricing errors

Orders are confirmed only upon successful payment and/or seller acceptance.

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6. Delivery
    •    Delivery timelines are estimates only
    •    Delays may occur due to traffic, weather, seller readiness, or force majeure events
    •    Delivery partners operate as independent contractors

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7. Payments
    •    Payments are processed via secure third-party payment gateways
    •    Kwiklly does not store card, UPI, or banking credentials

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8. Cancellations
    •    Cancellations are allowed before dispatch, subject to seller policy
    •    Orders once dispatched may not be cancelled
    •    Cancellation fees may apply

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9. Returns, Refunds & Disputes

All refunds and returns are governed by the Refund & Cancellation Policy published separately on Kwiklly.

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10. User Reviews & Content

Users grant Kwiklly a non-exclusive, royalty-free right to use submitted content such as reviews and ratings. Abusive or misleading content may be removed.

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11. Intellectual Property

All platform content, branding, software, and trademarks are the property of Tex 3D Innovatives Pvt Ltd and may not be reused without permission.

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12. Limitation of Liability

To the extent permitted by law, Kwiklly shall not be liable for indirect or consequential damages. Liability shall not exceed the order value in dispute.

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13. Indemnity

Users agree to indemnify Kwiklly against claims arising from misuse of the platform or violation of these Terms.

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14. Termination

Kwiklly may suspend or terminate access without prior notice for violations or legal compliance.

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15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts in Uttar Pradesh, India, shall have exclusive jurisdiction.

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16. Grievance Officer
    •    Name: Abhay Kumar Sharma
    •    Email: tech@kwiklly.com
    •    Company: Tex 3D Innovatives Pvt Ltd

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