Refund & Cancellation Policy

Last Updated: 27 December 2025

This policy governs cancellations and refunds for orders placed on Kwiklly.

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1. General Policy

Due to the hyperlocal and often perishable nature of goods, refunds are processed on a case-by-case basis.

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2. Refund Eligible Cases

Refunds may be issued for:
    •    Order cancelled before dispatch
    •    Wrong, damaged, or expired items
    •    Order not delivered
    •    Payment deducted but order not confirmed

All cases are subject to verification.

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3. Non-Refundable Cases

Refunds may not be applicable for:
    •    Change of mind after dispatch
    •    Delays caused by uncontrollable factors
    •    Perishable items once delivered and accepted
    •    Minor packaging or brand variations

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4. Cancellation Rules

Order Status    Cancellation
Before seller acceptance    Allowed
After acceptance, before dispatch    Conditional
After dispatch    Not allowed

Cancellation charges may apply.

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5. Refund Timeline
    •    Refunds are credited to the original payment method
    •    Processing time: 5–10 business days

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6. Wallet Credits (If Applicable)

At Kwiklly’s discretion, refunds may be issued as wallet credits for future use.

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7. Dispute Resolution

Disputes must be raised within 48 hours of delivery by emailing tech@kwiklly.com.

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8. Policy Changes

Kwiklly reserves the right to modify this policy at any time. Updated policies will be published on the platform.