Privacy Policy

(Compliant with the Digital Personal Data Protection Act, 2023 – India)

Last Updated: [27 December 2025]

This Privacy Policy describes how Tex 3D Innovatives Pvt Ltd, operating under the brand name Kwiklly (“Kwiklly”, “Company”, “we”, “our”, “us”), collects, processes, stores, and protects personal data of users (“Data Principals”) in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

By accessing or using https://www.kwiklly.com, mobile applications, or related services (“Platform”), you consent to the processing of your personal data as described below.

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1. Data Fiduciary Details
    •    Legal Name: Tex 3D Innovatives Pvt Ltd
    •    Brand Name: Kwiklly
    •    Registered Address:
Gadwal, Gadwal, Ganeshpur,
Basti – 272002,
Uttar Pradesh, India
    •    Website: https://www.kwiklly.com

Tex 3D Innovatives Pvt Ltd is the Data Fiduciary under the DPDP Act.

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2. Definitions (as per DPDP Act, 2023)
    •    Personal Data: Any data about an individual who is identifiable by or in relation to such data.
    •    Data Principal: The individual to whom the personal data relates.
    •    Data Fiduciary: The entity that determines the purpose and means of processing personal data.
    •    Data Processor: Any person who processes personal data on behalf of the Data Fiduciary.
    •    Consent: Freely given, specific, informed, unconditional, and unambiguous indication of the Data Principal’s agreement.

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3. Categories of Personal Data Collected

We may collect and process the following personal data:

a) Identity & Contact Data
    •    Name
    •    Mobile number
    •    Email address

b) Location Data
    •    Delivery address
    •    Approximate or live location for hyperlocal delivery and tracking

c) Transaction & Order Data
    •    Order details
    •    Purchase history
    •    Payment confirmation (no storage of card or UPI credentials)

d) Technical Data
    •    IP address
    •    Device identifiers
    •    Browser type
    •    App usage logs
    •    Cookies and similar technologies

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4. Purpose of Processing (Purpose Limitation)

Personal data is processed strictly for lawful purposes, including:
    •    Enabling hyperlocal delivery services
    •    Order placement, fulfillment, and tracking
    •    Payment processing and refunds
    •    Connecting users with nearby sellers and delivery partners
    •    Customer support and grievance handling
    •    Platform security, fraud prevention, and abuse detection
    •    Legal and regulatory compliance

We do not process personal data for purposes incompatible with those stated above.

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5. Lawful Basis for Processing

We process personal data based on:
    1.    Consent provided explicitly by the Data Principal, or
    2.    Legitimate Uses as permitted under Section 7 of the DPDP Act, including:
    •    Performance of services requested by the user
    •    Compliance with legal obligations
    •    Prevention and detection of fraud

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6. Consent Mechanism
    •    Consent is obtained through affirmative action (e.g., sign-up, order placement).
    •    Data Principals may withdraw consent at any time by contacting tech@kwiklly.com.
    •    Withdrawal of consent may limit access to certain services.

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7. Sharing of Personal Data

Personal data may be shared only with:
    •    Local sellers and delivery partners for order fulfillment
    •    Payment gateways for secure transaction processing
    •    Technology and cloud service providers acting as Data Processors
    •    Government or regulatory authorities where legally required

All Data Processors are bound by contractual obligations to ensure DPDP compliance.

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8. Data Retention & Erasure
    •    Personal data is retained only as long as necessary for the stated purpose or as required by law.
    •    Upon withdrawal of consent or fulfillment of purpose, data is securely erased unless retention is legally mandated.

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9. Data Security Safeguards

We implement reasonable security safeguards including:
    •    Access control and authentication mechanisms
    •    Encrypted communication channels
    •    Regular security reviews

Despite best efforts, no system is completely secure, and users acknowledge inherent risks.

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10. Rights of Data Principals (DPDP Act)

Under the DPDP Act, you have the right to:
    •    Access information about personal data processed
    •    Correction of inaccurate or incomplete data
    •    Erasure of personal data no longer required
    •    Withdraw consent at any time
    •    Grievance redressal

Requests can be made by emailing tech@kwiklly.com.

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11. Children’s Data

Kwiklly does not knowingly process personal data of children (below 18 years).
If such data is identified, it will be deleted promptly.

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12. Cookies & Tracking

Cookies are used to:
    •    Improve user experience
    •    Analyze platform performance
    •    Ensure platform security

Users may control cookies via browser or device settings.

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13. Grievance Redressal Officer

As mandated under the DPDP Act, grievance details are as follows:
    •    Name: Abhay Kumar Sharma
    •    Designation: Grievance Officer
    •    Email: tech@kwiklly.com
    •    Company: Tex 3D Innovatives Pvt Ltd

Grievances will be addressed within timelines prescribed by law.

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14. Amendments to This Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page with a revised date. Continued use of the Platform constitutes acceptance of the updated policy.

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15. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India.
Courts in Uttar Pradesh, India, shall have exclusive jurisdiction.